Support — Контракт.Онлайн

Support

We answer questions about the service and help with your contract

E-mail

Reply within 1 business day

info@imexp.ru
Main channel

Telegram

Quick replies during business hours

@imexpru
Mon–Fri, 9:00–18:00 Moscow time
Contact support

We will reply to the e-mail you provide within 1 business day.

Message sent.
We will reply to your e-mail within 1 business day.
Frequently asked questions
Which banks accept this contract?

The contract is drafted with Federal Law 173-FZ on currency regulation in mind: it states the deadlines for the parties to perform their obligations, which the law requires for currency control.

If your bank has specific requirements for the structure of the contract, use the downloaded DOCX file and make the necessary edits in Microsoft Word or LibreOffice.

Can I edit the finished contract?

Yes. You receive a .docx file that opens in Microsoft Word, LibreOffice and Google Docs. Every field can be edited — you can change any term to suit your needs.

How long is the file available for download?

After payment the file is available for download via a unique link of the form контракт.онлайн/my/[id]. Bookmark this link — it lets you download the file again at no extra charge. The order is kept for 3 years from payment, and the link works all that time (the offer guarantees access for at least 30 days).

What if payment went through but the file was not generated?

Write to us at info@imexp.ru, quoting the contract number from the form or the e-mail you entered at checkout. We will restore access or refund you within 24 hours.

Is the contract suitable for customs clearance?

Yes. The contract is a document confirming the transaction with the goods (Article 108(1)(1) of the EAEU Customs Code). It contains the names and details of the parties, the description of the goods, the HS (TN VED) code, the Incoterms rule, the value and the currency.

Are refunds possible?

Because the service is delivered instantly (the file is generated immediately after payment), refunds are as a rule not made. The exception is a technical failure on our side. See the details in the Terms of Service.

What languages is the contract written in?

The contract is bilingual: the left column is English (for the foreign party), the right one is Russian (for the Russian bank and customs). In case of any discrepancy the Russian version prevails (clause 9.1 of the contract).

How do I add extra terms to the contract?

Download the DOCX file and edit it in Word or LibreOffice. Every section can be changed. If you need help drafting non-standard terms, write to us and we will advise.