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Frequently asked questions
Which banks accept this contract?

The contract meets the requirements of Federal Law 173-FZ on currency regulation and is accepted by most Russian banks for currency control — Sberbank, VTB, T-Bank, Alfa-Bank, Gazprombank and others.

If your bank has specific requirements for the structure of the contract, use the downloaded DOCX file and make the necessary edits in Microsoft Word or LibreOffice.

Can I edit the finished contract?

Yes. You receive a .docx file that opens in Microsoft Word, LibreOffice and Google Docs. Every field can be edited — you can change any term to suit your needs.

How long is the file available for download?

After payment the file is available for download for 30 days via a unique link of the form контракт.онлайн/my/[id]. Bookmark this link — it lets you download the file again at no extra charge.

What if payment went through but the file was not generated?

Write to us at info@imexp.ru, quoting the contract number from the form or the e-mail you entered at checkout. We will restore access or refund you within 24 hours.

Is the contract suitable for customs clearance?

Yes. The contract contains all the details required by Russian customs when declaring imported goods: the names and details of the parties, the description of the goods, the HS (TN VED) code, the Incoterms rule, the value and the currency.

Are refunds possible?

Because the service is delivered instantly (the file is generated immediately after payment), refunds are as a rule not made. The exception is a technical failure on our side. See the details in the Terms of Service.

What languages is the contract written in?

The contract is bilingual: the left column is English (for the foreign party), the right one is Russian (for the Russian bank and customs). Both texts are legally equivalent; in case of any discrepancy the Russian version prevails.

How do I add extra terms to the contract?

Download the DOCX file and edit it in Word or LibreOffice. Every section can be changed. If you need help drafting non-standard terms, write to us and we will advise.